It is VERY important that requests go through SPAN so that we have a record of the request. It does slow down the process when a request is put in, and the counselor or other school official is also contacted. Often, we find that we may double up on our efforts when the work could be spread out among personnel. It is also important that students, when they feel the need to contact a counselor, contact the counselor whom they are currently assigned, so that we may efficiently handle any schedule issues.